Experian
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They have absolutely ruined my credit and any possibility of having a credit score
4 years ago, I legally changed my name. I went to Experian to have them change it with my credit.
They said no problem. And then they changed my name wrong. I had to send the paperwork to them five times, every time stating they didn't receive it, but that was the only way I could get it to them; that was their policy. I even had one young lady tell me she received it and was reading it, yet it still did not correct my name.
Every time I was told to wait 2 to 3 weeks for the correction. I patiently waited a year. Still waiting. They, in turn, passed my credit report and file onto Equifax.
Equifax put a freeze on my credit report because of fraudulent issues, as Experian got my name wrong and didn't match up with my social security number. Still fighting... and they tell me to wait more and send the documents again. I have receipts every time I sent the paperwork; it does me no good...
I had Equifax tell me that the mailroom is in charge of my credit report because they're the ones who get the papers in the mail, and I can't do anything until they get it. I sent the papers on March 24th; it is now the 18th of April, and they still don't have the paperwork. So I still cannot get a credit report. I still cannot apply for a loan because they cannot get my credit report because of these two companies.
And I've done nothing wrong but legally change my name.
It's not fair, and it's not right. I'm still waiting; I have no results as of yet; it's still 4 years.
User's recommendation: Keep your information away from Experian and Equifax they will ruin your life no joke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey suck as well as their software and website
No person, not texts, no way to talk to anybody. Impossible to freeze or unfreeze credit. Totally worthless.
User's recommendation: i wish I had a suggestion short of hari-kari
Getting to live customer service representative
All ok. Got the information I needed. a bit frustrating to get to live person due to tree of AI questions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can not get verified on line
I can not get verified on line. I can not review my information on line.
website says my information between birth date and SS number does not match.
Been working on this for over 4 hours. Need to talk to someone live!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncompetent "help" section and phone tree
I have been trying to fix an issue with Boost for at least a month, and their online 'help' section was of no benefit. I tried calling them; the automated system went in circles numerous times and wouldn't connect me to an agent.
Their AI isn't very good at understanding what a caller says and connecting to an agent. This is ridiculous.
- Using boost to increase your credit score is nice
- Inadequate help for customers
Preferred solution: A conversation with an agent and help resolving a problem with bills connected to Experian Boost.
User's recommendation: Don't contact the Help team unless you absolutely have to.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received any call from EXPERIAN or communication from “Pissed off”
EXPERIAN and Pissed Off has spent way more money than it would have cost to have had a loan be agent to talk with and that might have just been able to resolve my issue in about five minutes. Oh and by the way I did not take out a loan with GoodLeap on June 20th I paid it off!! You guys really need to get your facts straight!
Florence VanHorn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo way past UNHELPFUL AUTOMATED voice
My identity was stolen in 1994. I sent a certified letter clearly identifying the fraudulent information.
Today, in an 'updated' report, 5 out of 8 addresses 'linked' to me are still fraud-related.
You are amplifying my problem by including what is fraud in my report. 1 star is overly generous.
- Automated voice firewall fraud-related info not corrected
Preferred solution: A fully correct report.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPassword/sign in
Really pissed customer. All numbers send me to the same message.
And I never get the text sent to me. I am unable to sign into my account. I have tried Google and every number you have. I need to speak to a human.
My phone number has changed. My new number, dont know why but every time I give it to you and ask for a text I dont get it. How can I change my password which I know is correct because Ive used it before.
How the *** do I get to speak to somebody? I have tried the link you sent and it doesnt work.
User's recommendation: Don’t bother calling the numbers. You’ll never get to talk to a human.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t even explain my issue to AI
Where are the people? The automated system doesnt even understand my question.
Even when all I say is experian boost it hangs up and does not give the option to speak to a live person who would understand what I am asking.
No live agents on chat, just AI that cant figure out how to get me to a human being. I just have a simple question that is not being answered by the help center or AI.
- Credit report
- No live agents no options to reach live agents
Preferred solution: A human being to explain my issue to.
User's recommendation: Use another service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnlock from my credit
I want to unblock my credit and update my credit. It keeps going down.
I had it at 715. Now it's going down to 530.
I want to unblock my credit. I have no debt.
Houston, Texas
Updated personal information for access to online account services
I need to change my email address and password for online services for access to my account for online services. And update my home address and cell phone number.
User's recommendation: and I will send you a picture of my ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't reach a person, Cant Log in FRAUD
Have fraud on account and can't to to anyone to try and fix. System has very few options to do anything and if you dont agree it just hangs up on you.
Waste of time
User's recommendation: Dont use this service in any way you will be disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot log in to change my phone number
I called customer service. Was connected to automatic bot.
Automatic bot gave me three choices I can talk to iPhone or Android or wait for an agent then it says thank you and hangs up on me. So I tried texting texting put me through the process of trying to reset my password that didn't work because it tries sending the verification to my old phone number. Which is 417-252-****.
That phone number is not exist anymore for my name. I would love somebody from customer service to message me on my email address so that I could get this clarified and get my new phone number put on my account or give me access to the temporary way to get on my account so that I can put my new phone number on my account so I get into my account thank you
User's recommendation: Reset your phone number as soon as you change it on all of your apps immediately before they end up doing an update on your phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wrong info on my account
Company fixed the issue and I have been provided with apology. Fixed the issue
Literally nothing no help at all. I need to talk to a person to resolve this issue. I have login in issues that cant be resolved without talking to a person which is impossible.
User's recommendation: They are a zero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am simply trying to change my phone number.
I have been trying, very unsuccessfully, to log in and call. I need to change my phone number.
I can't log in because you cannot send me a text. I tried calling; your automated system won't connect me to a live person because it can't send me a text.
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
I'm having the same exact problem the automated system asks do you have an Android or do you have an iPhone then it says hold for a live person then it hangs up on me every time every time a thousand times in a row there is no way to get a hold of a live person to talk to them TransUnion does the same thing I made the mistake and then change my phone number before both of them updated on my phone I can't get into them