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I needed to review my credit report so I could repair it. Experian offered 3 credit reports and FICO score for $1.00 for 7 days, as long as you cancel before then, I tried cancelling as soon as I got it and was unable to due to voluminous hours of being on hold. After...
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#1284331
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BEWARE HUGE INCREASE OF MEMBERSHIP FEE WITHOUT NOTIFICATION. My wife and I have credit monitoring membership with Experian about 10 years. It was $4.95/mon for each. I check my credit card bill last month to looking for something else. And I noticed that they charged...
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#1272069
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Ten years ago I was a victim of identity theft. I immediately contacted the credit bureaus to report the incident and place a Fraud Alert on my account. The past thefts are currently affecting my life. I called Experian to obtain proof of the Fraud Alert requests....
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1.0
I didn't like
  • Lack of willingness to help
#1268597
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Recently contacted Experian National Customer Assistance Center at 1-888-347-3742 after being approved, then denied, an auto loan. Got answering machine that, after what sounded like a cut-off introductory message, said "I'm sorry. I did not understand. Please enter...
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#1263260
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I submitted to Experian a list of documents showing that I my signature was forged on a Dish contract, plus I sent along an e-mail from Dish stating it received my equipment. I also said I would send legal docs to show my signature s proof yet Experian sided with the...
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1.0
I didn't like
  • Poor
#1250602
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Experian - Long wait on call

I called for a simple question and the wait time was supposed to be 12 minutes max. Was still waiting at 30 minutes. Complete waste of time.
#1235487
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They reported 90 past due on a credit card bill months ago that I had paid in full. I called card company to verify I had a zero balance & then tried to solve dispute with Experian. They decided from what I said that I was closing that account, I never told them that...
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1.0
I didn't like
  • Are hard to deal with
#1229117
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I used them, for the first time in my life I checked my credit score. I used a email addy of mine that is very very seldom used, to get the Ex report. Since then that email has received junkkkk from all over the planet. DO NOT USE ANY PUBLIC CREDIT SERVICE. Have your...
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1.0
#1212943
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Experian - 2 hours and 40 mins to answer call
I called in Experian customer service to cancel my subscription/membership - they informed me that it would be a over 2 hour wait period... how can they do this? I can not cancel membership online of course so I had no choice. When the person did answer I lose the call...
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Anonymous
Art

You can not cancel membership from their website that's why I was on a 2.75 hour hold call. I thought you would comprehend that. I cancelled my membership and requested a refu...

user14612092
user14612092

Just call and get your card cancelled. As long as they don't have your routing number you should be good. Hope this helps

1.6
#1211377
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Contact Experian

Mailing Address:
Experian Information Solutions, Inc
475 Anton Blvd.
Costa Mesa, California 92626
United States
Phone:
(888) 397-3742
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You get your credit report and then they keep billing you $21.95 monthly. Then you try to reach them to get your money back, but cannot talk to a live person, wait is 2 hours. This is a scam and this company should receive a class A lawsuit and be put out of business,...
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1.0
#1203421
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