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Spent around total of 1hr20mins on calls today, 3 calls total. Dealing with this for 2/3 months still no resolution. Hung up on twice, last rep called back after 6pm, refused to provide his name or transfer to a supervisor, just disconnected the call. Two times rep...
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1.0
I didn't like
  • Customer service
  • No timely resolution
  • Refuse to speak with creditor
#1300355
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Canceled my $1 trial offer in March and they still billed me 21.95 for 4 more months. Account was inactive the whole time they still billed me. I live on 408 a month Social Security what a bunch of crap a big company like them. No wonder their number for from the top...
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4.0
#1291005
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I needed to review my credit report so I could repair it. Experian offered 3 credit reports and FICO score for $1.00 for 7 days, as long as you cancel before then, I tried cancelling as soon as I got it and was unable to due to voluminous hours of being on hold. After...
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#1284331
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BEWARE HUGE INCREASE OF MEMBERSHIP FEE WITHOUT NOTIFICATION. My wife and I have credit monitoring membership with Experian about 10 years. It was $4.95/mon for each. I check my credit card bill last month to looking for something else. And I noticed that they charged...
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#1272069
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Ten years ago I was a victim of identity theft. I immediately contacted the credit bureaus to report the incident and place a Fraud Alert on my account. The past thefts are currently affecting my life. I called Experian to obtain proof of the Fraud Alert requests....
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1.0
I didn't like
  • Lack of willingness to help
#1268597
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Recently contacted Experian National Customer Assistance Center at 1-888-347-3742 after being approved, then denied, an auto loan. Got answering machine that, after what sounded like a cut-off introductory message, said "I'm sorry. I did not understand. Please enter...
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#1263260
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I submitted to Experian a list of documents showing that I my signature was forged on a Dish contract, plus I sent along an e-mail from Dish stating it received my equipment. I also said I would send legal docs to show my signature s proof yet Experian sided with the...
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1.0
I didn't like
  • Poor
#1250602
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Experian - Long wait on call

I called for a simple question and the wait time was supposed to be 12 minutes max. Was still waiting at 30 minutes. Complete waste of time.
#1235487
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They reported 90 past due on a credit card bill months ago that I had paid in full. I called card company to verify I had a zero balance & then tried to solve dispute with Experian. They decided from what I said that I was closing that account, I never told them that...
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1.0
I didn't like
  • Are hard to deal with
#1229117
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Contact Experian

Mailing Address:
Experian Information Solutions, Inc
475 Anton Blvd.
Costa Mesa, California 92626
United States
Phone:
(888) 397-3742
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I used them, for the first time in my life I checked my credit score. I used a email addy of mine that is very very seldom used, to get the Ex report. Since then that email has received junkkkk from all over the planet. DO NOT USE ANY PUBLIC CREDIT SERVICE. Have your...
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1.0
#1212943
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