Experian Reviews

Experian is refusing to remove a duplicate LVNV Funding account from my credit report. This LVNV entry is a duplicate of my original Surge/Continental Finance account, which was enrolled in a DMP through ACCC and paid in full.

LVNV's own reporting shows paid in full, yet Experian continues to list it as an active negative account and does not show the correct status.

This duplicate, fictitious account is damaging my credit, and Experian will not correct it despite clear proof. I am requesting removal of the duplicate LVNV account and proper reporting of the paid-in-full Surge account.

Don't bother. AI is asking for the same information; none are pertinent to my question.

Basically, it tells you to call back later, and I have tried multiple times in the last few days. Finally, I was sent to a customer service agent and promptly disconnected.

Good luck, you all; welcome to the rabbit hole. Bring a carrot.

I'll always tell people that freezing your credit is never enough because the deed has been done already. Your personal information is already exposed .

However , I had to go extra length to make sure my credit was restored. I looked out on X socials to see if there are others going through the same so as mine, and rocketskycredit really came through with removing all 13 inquiries and collections .

This really improved my credit in general. Experian can do better with their slow customer service support

Could not talk to anyone. Very disappointed. Can’t get what I need done because they will not let you talk to a live person.

I have to unfreeze my account with Experian temporarily because I am applying for a loan. I cannot get around their stupid bot.

I need to speak to a live person, asap! Help!

Nothing worked. They hung up. It's an endless loop of nonsense and the same outrageous avoidance nonsense.

I have been trying for over an hour to get logged in to my account, they will not let me talk to someone they just keep sending me the same text on how to get logged in over & over. It's not helping me and it seems like no person or anyone there wants to help me, they keep sending me back to the robot lady that just keeps sending me the same text.

I've even told them they had my email wrong and they said nothing. Very very unprofessional and disappointing

Fortunately, I was able to resolve this, but Experian has the worst customer service and makes errors on credit reports. The late payment was an error, and it did not show up on the other two credit reports.

They have no live customer service or live chat, so it's difficult to get it resolved.

I also think they confused me with someone and said they were looking at public records. It was a loan and had nothing to do with public records.

I found out of the error because I was denied a loan.

Upgraded to the family plan and spent the better part of two weeks dealing with robo info and bad instructions that produce no results. If they run their credit services like they run their consumer services, it is a sign of incompetence.

I have an account but the automated system does not recognize my email as having an account, and my phone number is wrong. So when they send verification, it goes to the wrong cell number. I need to speak to a person.

I needed to cancel my credit monitoring because I already have it from my homeowner's insurance. It's been a total nightmare, and their idea of 'customer service' is an absolute joke.

I've been trying to do this cancellation for hours now, and I finally got it done, but you never get to talk to a human unless you're a business. It's so frustrating.

I will never do business with them personally or commercially. I was so angry by the time I was actually able to do the cancellation that I'm still angry now.

Let me call them directly- why waste my time for nothing nobody talked to me and theres no way to enable speaker on call???

What a crock .

I can't understand what she is saying. Something is wrong with her phone.

Fix the phone speaker; I can't get her to hear me, and I can't understand the recording. I guess the speaker is broken. When she talks, it sounds like she is staticky. I need to fix it.

It's very important for you to be able to get your credit score. I pay for this, and I can't get it to understand me, and I can't understand it.