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Experian - Long wait on call

I called for a simple question and the wait time was supposed to be 12 minutes max. Was still waiting at 30 minutes. Complete waste of time.
#1235487
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They reported 90 past due on a credit card bill months ago that I had paid in full. I called card company to verify I had a zero balance & then tried to solve dispute with Experian. They decided from what I said that I was closing that account, I never told them that...
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1.0
I didn't like
  • Are hard to deal with
#1229117
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I used them, for the first time in my life I checked my credit score. I used a email addy of mine that is very very seldom used, to get the Ex report. Since then that email has received junkkkk from all over the planet. DO NOT USE ANY PUBLIC CREDIT SERVICE. Have your...
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1.0
#1212943
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Experian - 2 hours and 40 mins to answer call
I called in Experian customer service to cancel my subscription/membership - they informed me that it would be a over 2 hour wait period... how can they do this? I can not cancel membership online of course so I had no choice. When the person did answer I lose the call...
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Anonymous
Art

You can not cancel membership from their website that's why I was on a 2.75 hour hold call. I thought you would comprehend that. I cancelled my membership and requested a refu...

user14612092
user14612092

Just call and get your card cancelled. As long as they don't have your routing number you should be good. Hope this helps

1.6
#1211377
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You get your credit report and then they keep billing you $21.95 monthly. Then you try to reach them to get your money back, but cannot talk to a live person, wait is 2 hours. This is a scam and this company should receive a class A lawsuit and be put out of business,...
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1.0
#1203421
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I purchased a one-time "3-Bureau Credit Report and FICO Scores" package from Experian for $39, as advertised on their website. However, when I monitored my credit card statements after several months, they were charging me $24.99 per month. I never received any...
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1.0
I didn't like
  • Fraudulent marketing
  • Having money stolen from my account
#1190712
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Experian - Dark scan

I gave my email as requested. I never received anything. It looks as if you are doing the scamming. So far to not get answers you company is the biggest SCAM around.
#1182755
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I wanted my credit score which cost $1. With that you had to enroll in a trial membership. As soon as I got my score, I called Experien to cancel. Guess what, they ask a litany of personal questions, like your complete social security number, date of birth, etc. before...
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#1175711
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Experian - Do not trust this company

This company is misleading and will steal your money . I wanted tI check my credit score for a dollar and next thing you know they have been taking money for monthly subscription which I never authorized
1.0
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#1174712
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Contact Experian

Mailing Address:
Experian Information Solutions, Inc
475 Anton Blvd.
Costa Mesa, California 92626
United States
Phone:
(888) 397-3742
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I've been on hold over an hour for multiple days trying to cancel my membership but I can't reach a customer service representative. Each day I started calling as soon as they open. I can't cancel on line. This does not seem like a reputable to do business. It almost...
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#1173887
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