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Declined Credit Card Application

I was recently declined for a Blue Cash Everyday Card from American Express.One of the reasons listed was: There are no credit card accounts, excluding retail cards, on your credit report.

(Experian) I have had a mastercard credit card for approximately 5 years (under my maiden name).

I cancelled this card on 12/28/17 in order to get a card that offered more rewards.Could you explain why this is not showing up on my credit reports?

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