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I have got a mail from my credit card company where I recently opened an account that "under federal law" I have right to obtain a copy of my credit report with Experian toll free number. Although the credit card company already provided my FICO score (~800) in the letter, I tried to get "free" credit report just out of curiosity.

So, I called and found out that it is through an automated answering system. Anyway, I followed the direction and I thought I ordered it correctly with free of charge option. But, right after I hung up Experian charged me $12 for this order. As soon as I figure this out, I tried to call their customer service but couldn't find the phone number on their website.

So, I put the previous toll free number in the google serarch window and finally found some related numbers.

So, I called their customer service and the representative said "it is impossible to cancel the order from the automated calling system" although she can pull out all of my information including this order. I am really surprised about it (- simply cannot cancel the order from the automated system?!?!?), disapponted about EXPERIAN's customer service (- simply cannot handle/cancel this type of request whether it is on customer's fault or not?!?!?), and learned a valuable lesson about this company.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $12.

Experian Cons: Customer service, Cancellation policy, Response of customer service representative.

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Not a good company. Hard to get service.

I am surprised the Attorney General does not step in.

It is a money making company. It has gotten lost in its purpose.

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