I called experian to fix/dispute about my credit score and started recording the representative because she kept saying that she does not have access to my information/records.I applied to get a pre-approval for a mortgage and was told and read it myself that the most my credit score would drop would be 5 points because the inquiries were for a pre-approval and the credit inquiries would be lumped together as 1 inquiry within a 45 day period.
That did not happen and my credit score dropped 44 points! I had just put in an offer for a house and was accepted. This representative was absolutely clueless and kept saying that she could not access my information and could not put in a dispute for me. I started recording what she was saying and finally got pissed off (i was on hold for 47 minutes waiting for a rep but was not rude or upset at rep in the beginning) so I told her i was glad i was recording her.
NOT 2 MINUTES LATER MY SCORE DROPPED ANOTHER 40 POINTS. SHE DID THIS ON PURPOSE. I want to file a complaint as this is criminal what she just did to me.
I can't believe that this person has the power to destroy my credit and my chances on purchasing a home for me and my family.
How and where can I file a complaint against this customer representative.
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- Product or service
- Experian Customer Service Representative
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- Professional Services
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