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Contact Experian Customer Service

Experian Phone Numbers and Emails

Toll-Free Number:

  • (888) 397-3742
    Main
Call customer service
Send Message

Customer Service:

  • (866) 617-1894
    Membership
  • (479) 343-6239
    My Experian Membership
  • (800) 493-1058

Emergency/ Hotline:

  • (866) 751-1323

Business Customer Service:

  • (714) 830-7714
    Business Information Solutions
  • (888) 243-6951
    Credit Services
  • (800) 831-5614
    Experian Access
  • (877) 902-4849
    Marketing Services

Business Technical Support:

  • (800) 854-7201

Headquarters:

  • (714) 830-7000
    North America
  • (224) 698-5600

Media:

  • (714) 830-5300
    Marketing Inquiries

Experian Emails:

Business Customer Service
Credit Disputes, Data Breach Info, Request for Commercial Report, Small Business Support
Customer Service
App Support, Request to change personal information
Legal
Marketing Services Privacy, Score Card Privacy Inquiries
Media
Opt-Out Of All Emails, Opt-Out Of Direct Mail and Telemarketing, Opt-Out Of Marketing Emails
icraaprivacy@experian.com
Experian Background Data, Inc. Privacy Inquiries
Is this your business?

Experian Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Experian Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email

  • The best phone number to call Experian is 8883973742. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 41% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Experian may ask you for the following information to identify you as a customer: social security number, first and last name or phone number.

View full overview ›

How to Contact Experian Customer Service?

Most Popular Number:

(888) 397-3742
Main
Total calls: 3 135 Issues resolved: 100 Last call: Dec 10, 2025

If you would like to contact a live person at Experian, you can call the Experian customer service phone number at 1-479-343-6239. This direct line connects you to an Experain customer service live person who will guide you through the problem you are facing or clear any doubts you have.

In case the matter is not urgent or you don’t prefer talking over the call, you can send your inquiries or issues to customersupport@experian.com. While calling the Experian customer service phone number gets you instant help, receiving solutions via email will take longer time.

The Experian customer service phone number is 1-479-343-6239. Available from Monday to Friday between 6 AM and 8 PM PT, as well as on weekends (Saturday and Sunday) from 8 AM to 5 PM PT - this Experian customer service phone number is specifically dedicated to membership-related queries and concerns.

Similarly, if you require guidance, or support, or need to report theft or fraud, you can directly call Experian at 1-888-397-3742. This dedicated line is designed to assist you with these specific matters, providing the necessary assistance and guidance.

While Experian's customer service does not operate 24 hours a day customer support, they provide alternative options for assistance. You can utilize their automated chatbot, available anytime, to address common inquiries. Additionally, you also have the convenience of reaching out to Experian customer service via email, allowing you to send your query at your convenience and await a response from their customer service team. Although immediate assistance may not be available, these options offer flexibility and convenience in seeking support from Experian.

PissedConsumer Club

Contact Information

Experian Website:

Experian Help Center:

Corporate Office Address:

Experian Information Solutions, Inc
475 Anton Blvd.
Costa Mesa, California 92626
United States

Other Info (opening hours):

Locations:

United States

955 American Lane,

Schaumburg,

Illinois 60173


Peru

480 Avenida Canaval Moreyra,

San Isidro,

Lima 15036


Singapore

10 Kallang Ave,

Singapore 339510


United Kingdom

Experian Way,

NG2 Business Park,

Nottingham,

England NG80 1ZZ


Mailing Address:

P.O. Box 2390

Allen, TX 75013

More contact details

Experian Customer Service Reviews

1.3 / 5
Bad
See all 1.1K reviews
Diane W Qgd
Erroneous collection
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

For months, the company failed to dispute the collections I had requested, which caused my credit score to drop by 85 points. Their customer service was unresponsive and unhelpful.

I had to go remove those collections and restore my credit through Creditmason.repair to get back on a good course. To anyone facing unresolved credit issues, I'll suggest you find the company on Google for effective solutions.

Brietta Fqf
Getting to live customer service representative
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

All ok. Got the information I needed. a bit frustrating to get to live person due to tree of AI questions.

Florence V Nnk
I have not received any call from EXPERIAN or communication from “Pissed off”

EXPERIAN and Pissed Off has spent way more money than it would have cost to have had a loan be agent to talk with and that might have just been able to resolve my issue in about five minutes. Oh and by the way I did not take out a loan with GoodLeap on June 20th I paid it off!! You guys really need to get your facts straight!
Florence VanHorn

Florence V Nnk
Disputes did not receive any h lpon the information in my report
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My Phone #
479-282-****
I am very pissed off now.
You either have poor options or you have a recorded operated that only has two options and then hangs up on you! Your whole Customer Service option is anything, but, customer service!

My information in my credit report is wrong! And, I can not get anyone from your company to help me fix it.

How Good is Experian's Customer Service?

Zakai Aii
Zakai Aii
Feels Disappointed | May 17, 2025

The same as always I did not talk to anyone and I did not get to cancel

Read full quote
Mary J Ppa
Mary J Ppa
Feels Disappointed | Jan 01, 2025

Very frustrating . Person accepting call was rude and immediately said I should call back at another time. This was my third phone call to request assistance in changing my password. It was a simple request.

Read full quote
Jalesia Gqv
Jalesia Gqv
Feels Disappointed | Oct 08, 2024

I called 4 different times never got to a human and was not able to resolve my issue

Read full quote
Jose reyes R
Jose reyes R
Feels Disappointed | Sep 29, 2024

They never answer

Read full quote
Robert D Kll
Robert D Kll
Feels Disappointed | Sep 26, 2024

Experian is awful. They make it impossible to talk to some one. My account was *** still have not been able to talk to a person. Theu just finally answered my email and now still waiting.

Read full quote
Yovanny Boj
Yovanny Boj
Feels Disappointed | Sep 21, 2024

I have not been able to talk to a person to help me your automated system can not help me not everyone uses a computer

Read full quote

Summary of Experian Customer Service Calls

4.8K TOTAL
CALLS
02:18 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Experian?

Payments and Charges Question:

  • “Recently talked to someone yesterday they said in 24 to 72 hours. I will get notification at those four disputes or taken off or report.”
  • “Dispute on the information in my report”
  • “Credit”

Account Question:

  • “Membership”
  • “I can’t get into my Experian account because I no longer have access to the number that’s on file”
  • “Keep taking money out of my account”

Request for Information Question:

  • “Question with email received”
  • “To update my information”
  • “Information wrong on your site. I paid off a debt and did NOT ask for a loan!”

Product/ Service Question:

  • “Unfreeze”
  • “Unfreeze Account”
  • “Freeze”

Activation/ Cancellation Question:

  • “Need to cancel my subscription”
  • “To cancel which I been done can’t even get into the app but yet they keep tryna take 27.00 dollars from me to many damn times I look under subscriptions and it’s not there please stop taking my damn money Cancel once and for ever”
  • “I have called 3 times to cancel and they still have not done it”

Return/ Replace Question:

  • “I need to change my information on my account”
  • “Phone number changed no one will answer the damn phone on your end”
  • “I would like to change my phone number”

Cards Question:

  • “I’m unable to successfully apply for a credit card because I’m labeled as dead despite being able to access my credit report. I’ve called countless number to be met with the same fake person with the same fake typing sounds. I just want to fix”
  • “To see if someone is ohh my credit card”
  • “Credit card charge”

Refund Question:

  • “Refund request, overcharged 7 times”
  • “REFUND”
  • “Refund/cancel membership”

Staff Question:

  • “I want to stop you from auto pay you have been taking $25.00 twice every month it's time I end your service if you take money from my account anymore ill report you”
  • “Customer service”
  • “Your inability to enroll me to your service”

Website/ Application Question:

  • “App Support logging in”
  • “Trouble signing into website to unfreeze”
  • “Because your web site told me to call”

Shipping and Delivery Question:

  • “I did not get my PIN number over the phone when froze my credit yesterday due to data breach”
  • “Did not receive email after freezing account”
  • “Dispute of wrong addresses”

Other Question:

  • “Descongelar crédito”
  • “Robo de identidad”
  • “They say my phone number don’t match direct”

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