Contact Experian Customer Service
Experian Phone Numbers and Emails
Toll-Free Number:
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(888) 397-3742Main
Customer Service:
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(866) 617-1894Membership
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(479) 343-6239My Experian Membership
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(800) 493-1058
Experian Emails:
Experian Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Experian Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Experian is 8883973742. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Experian may ask you for the following information to identify you as a customer: social security number, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Experian Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Experian is 8883973742. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Experian may ask you for the following information to identify you as a customer: social security number, first and last name or phone number.
People call Experian mainly because of account, request for information, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Experian is esupport@experian.com. 46% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Experian Website:
Experian Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
United States
955 American Lane,
Schaumburg,
Illinois 60173
Peru
480 Avenida Canaval Moreyra,
San Isidro,
Lima 15036
Singapore
10 Kallang Ave,
Singapore 339510
United Kingdom
Experian Way,
NG2 Business Park,
Nottingham,
England NG80 1ZZ
Mailing Address:
P.O. Box 2390
Allen, TX 75013
How Good is Experian's Customer Service?
Summary of Experian Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Experian?
Payments and Charges Question:
- “Hours spent trying to get a credit freeze”
- “I what to know what my credit score is and a copy of my credit report”
- “Dispute”
Account Question:
- “Account”
- “Wrong person on my account”
- “Account opened on credit karma in someone else’s email”
Request for Information Question:
- “Need to talk to a agent about my account”
- “Necessary assistance in Spanish”
- “Need to talk to a real person and not automated bot. It can’t help with my unique situation”
Product/ Service Question:
- “Lift freeze”
- “Unfreeze”
- “Unfreeze my account file”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel”
- “Cancellation”
Return/ Replace Question:
- “Changed phone number and don’t know password”
- “Just married, need to change last name”
- “Change personal information”
Cards Question:
- “I’m unable to successfully apply for a credit card because I’m labeled as dead despite being able to access my credit report. I’ve called countless number to be met with the same fake person with the same fake typing sounds. I just want to fix”
- “To see if someone is ohh my credit card”
- “Credit card charge”
Refund Question:
- “Refund request, overcharged 7 times”
- “REFUND”
- “Refund/cancel membership”
Staff Question:
- “Your inability to enroll me to your service”
- “Customer service”
- “Do not want your service anymore”
Website/ Application Question:
- “Because your web site told me to call”
- “I can't get on y'all's website”
- “Trouble signing into website to unfreeze”
Shipping and Delivery Question:
- “I did not get my PIN number over the phone when froze my credit yesterday due to data breach”
- “Did not receive email after freezing account”
- “Dispute of wrong addresses”
Other Question:
- “Reporte de crédito”
- “Preguntas”
- “Descongelar mi crédito”
Compare Experian Customer Service To
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