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Contact Experian Customer Service

Experian Phone Numbers and Emails

Toll-Free Number:

  • (888) 397-3742
    Main
Call customer service
Send Message

Customer Service:

  • (866) 617-1894
    Membership
  • (479) 343-6239
    My Experian Membership
  • (800) 493-1058

Emergency/ Hotline:

  • (866) 751-1323

Business Customer Service:

  • (714) 830-7714
    Business Information Solutions
  • (888) 243-6951
    Credit Services
  • (800) 831-5614
    Experian Access
  • (877) 902-4849
    Marketing Services

Business Technical Support:

  • (800) 854-7201

Headquarters:

  • (714) 830-7000
    North America
  • (224) 698-5600

Media:

  • (714) 830-5300
    Marketing Inquiries

Experian Emails:

Business Customer Service
Credit Disputes, Data Breach Info, Request for Commercial Report, Small Business Support
Customer Service
App Support, Request to change personal information
Legal
Marketing Services Privacy, Score Card Privacy Inquiries
Media
Opt-Out Of All Emails, Opt-Out Of Direct Mail and Telemarketing, Opt-Out Of Marketing Emails
icraaprivacy@experian.com
Experian Background Data, Inc. Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Experian Customer Service?

Most Popular Number:

(888) 397-3742
Main
Total calls: 3 019 Issues resolved: 98 Last call: Feb 7, 2025
author avatar
PissedConsumer Reporter

If you would like to contact a live person at Experian, you can call the Experian customer service phone number at 1-479-343-6239. This direct line connects you to an Experain customer service live person who will guide you through the problem you are facing or clear any doubts you have.

In case the matter is not urgent or you don’t prefer talking over the call, you can send your inquiries or issues to customersupport@experian.com. While calling the Experian customer service phone number gets you instant help, receiving solutions via email will take longer time.

The Experian customer service phone number is 1-479-343-6239. Available from Monday to Friday between 6 AM and 8 PM PT, as well as on weekends (Saturday and Sunday) from 8 AM to 5 PM PT - this Experian customer service phone number is specifically dedicated to membership-related queries and concerns.

Similarly, if you require guidance, or support, or need to report theft or fraud, you can directly call Experian at 1-888-397-3742. This dedicated line is designed to assist you with these specific matters, providing the necessary assistance and guidance.

While Experian's customer service does not operate 24 hours a day customer support, they provide alternative options for assistance. You can utilize their automated chatbot, available anytime, to address common inquiries. Additionally, you also have the convenience of reaching out to Experian customer service via email, allowing you to send your query at your convenience and await a response from their customer service team. Although immediate assistance may not be available, these options offer flexibility and convenience in seeking support from Experian.

Experian Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Experian Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Experian is 8883973742. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Experian may ask you for the following information to identify you as a customer: social security number, first and last name or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Experian Website:

Experian Help Center:

Corporate Office Address:

Experian Information Solutions, Inc
475 Anton Blvd.
Costa Mesa, California 92626
United States

Other Info (opening hours):

Locations:

United States

955 American Lane,

Schaumburg,

Illinois 60173


Peru

480 Avenida Canaval Moreyra,

San Isidro,

Lima 15036


Singapore

10 Kallang Ave,

Singapore 339510


United Kingdom

Experian Way,

NG2 Business Park,

Nottingham,

England NG80 1ZZ


Mailing Address:

P.O. Box 2390

Allen, TX 75013

More contact details

Experian Customer Service Reviews

1.3 / 5
Bad
Kaylob Ntq
Unable to speak to an agent

I need to unfreeze my credit and I called so many different numbers and they would not transfer me to a live person. I just sent my information by uploading my required documents and application but I dont know if it will work

Read full review
Carmie M
For 7 months Experian hasn't fix problem to get my credit unfrozen
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Hello fellow 'Pissed Customers' -- I'm as baffled as you are about how Experian is not governed or accountable to some agency. However, getting mad and venting on this forum won't change anything.

So, like everything else, 'it takes a village to make a change.' We need to mobilize and reach out to TV stations with consumer reporters and send them all of these complaints. Reporters love exposing horrible business practices and terrible customer service. I'll bet Experian's completely incompetent customer support has also impacted many of them. I lived in Washington DC for 20 years but now live in Paris, so I don't have US TV access anymore, but Susan Hogan and NBC NEWS 4 in Washington DC is a terrific consumer reporter.

A story reported by her often gets picked up by the national network news stations. Reach out to her at susan.hogan@***.com.

Read full review
Bora Ksz
Could not speak to a live customer service rep.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The automated system kept telling me that my account was not frozen but when Direct TV tried to access my file they reported back that it was frozen. Because of that, I could not sign up for Direct Tv as I intended.

When I request to talk to a live customer service rep at Experian, I was told that I could not do that. The Experian automated phone system is terrible.

Read full review
Billiejean Ied
A credit agencies are a rip off

I lost my phone got stolen. I got a new phone got a new number trying to unfreeze my credit, but I cant because I need to speak to somebody but they keep sending codes to my old number in order to be able to speak to me.

oh thats a *** of a glitch And then they want me to pay for them to have my info secure. Isnt there supposed to be secure already and its the same thing as the phone companies you buy a phone you pay for the plus package but then you gotta pay for Wi-Fi at home also which ismakes no sense. Why do you need to pay for Wi-Fi at home?

Also, if you have just as quick Wi-Fi it doesnt make any sense. Do you like everybody so brainwashed they pay for the same thing twice almost everything and they wonder why the economy so screwed up

Read full review

How Good is Experian's Customer Service?

Mary J Ppa
Mary J Ppa
Feels Disappointed | Jan 01, 2025

Very frustrating . Person accepting call was rude and immediately said I should call back at another time. This was my third phone call to request assistance in changing my password. It was a simple request.

Read full quote
Jalesia Gqv
Jalesia Gqv
Feels Disappointed | Oct 08, 2024

I called 4 different times never got to a human and was not able to resolve my issue

Read full quote
Jose reyes R
Jose reyes R
Feels Disappointed | Sep 29, 2024

They never answer

Read full quote
Robert D Kll
Robert D Kll
Feels Disappointed | Sep 26, 2024

Experian is awful. They make it impossible to talk to some one. My account was *** still have not been able to talk to a person. Theu just finally answered my email and now still waiting.

Read full quote
Yovanny Boj
Yovanny Boj
Feels Disappointed | Sep 21, 2024

I have not been able to talk to a person to help me your automated system can not help me not everyone uses a computer

Read full quote
Terrilyn Lef
Terrilyn Lef
Feels Neutral | Sep 19, 2024

they are all good except you have to work so hard to speak with a real person, this is the reason for my bad time.

Read full quote

Summary of Experian Customer Service Calls

4.6K TOTAL
CALLS
02:20 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Experian?

Payments and Charges Question:

  • “Hours spent trying to get a credit freeze”
  • “I what to know what my credit score is and a copy of my credit report”
  • “Dispute”

Account Question:

  • “Account”
  • “Wrong person on my account”
  • “Account opened on credit karma in someone else’s email”

Request for Information Question:

  • “Need to talk to a agent about my account”
  • “Necessary assistance in Spanish”
  • “Need to talk to a real person and not automated bot. It can’t help with my unique situation”

Product/ Service Question:

  • “Lift freeze”
  • “Unfreeze”
  • “Unfreeze my account file”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel”
  • “Cancellation”

Return/ Replace Question:

  • “Changed phone number and don’t know password”
  • “Just married, need to change last name”
  • “Change personal information”

Cards Question:

  • “I’m unable to successfully apply for a credit card because I’m labeled as dead despite being able to access my credit report. I’ve called countless number to be met with the same fake person with the same fake typing sounds. I just want to fix”
  • “To see if someone is ohh my credit card”
  • “Credit card charge”

Refund Question:

  • “Refund request, overcharged 7 times”
  • “REFUND”
  • “Refund/cancel membership”

Staff Question:

  • “Your inability to enroll me to your service”
  • “Customer service”
  • “Do not want your service anymore”

Website/ Application Question:

  • “Because your web site told me to call”
  • “I can't get on y'all's website”
  • “Trouble signing into website to unfreeze”

Shipping and Delivery Question:

  • “I did not get my PIN number over the phone when froze my credit yesterday due to data breach”
  • “Did not receive email after freezing account”
  • “Dispute of wrong addresses”

Other Question:

  • “Reporte de crédito”
  • “Preguntas”
  • “Descongelar mi crédito”

Compare Experian Customer Service To

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