Experian
Reviews and Complaints
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Verified ReviewerTheir automated telephone service sucks
Preferred solution: Talk to a customer representative.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot reach a human being
- Can never get help from a human being
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one is available
Preferred solution: Need to solve my account issue
No live support line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to update my email address
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have spent over two hours trying to contact Experian by phone and online, over two days, to no avail.
Online, it said it could not verify my identity. It wanted to send two step verification but the phone number they had was a hardline which has been gone over two or three years.
I was referred to the customer service phone number. After giving my SSN, zip code,address numerals, and ID pin it said it could not connect me to an agent except in limited circumstances. It offered chat and other topics. Mine matched and it only offered two choices, neither of which were what I needed.
I could not manage my freeze, nor could I get connected to agent. I was hung up on several times. I tried going into other choices but none got me to a person. Then it referred me to online help on website, but even tho I had pin, I could not get a phone call to get into acct because I had a new phone number (cell) and it only had my hardlineand I could not get in to update my phone number nor could I get a person.
This a is really unacceptable problem for a major credit repository!
Totally unacceptable. Equifax and Transunion were very easy to use, and quickly got me to a person to take care of my phone update and my freeze management.
- No customer service whatsoever
Preferred solution: Contact info so I can speak to an agent in a timely manner to manage my account and credit records.
User's recommendation: Report this and complain however you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnlock credit file
Preferred solution: Unlocked credit file today
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInaccurate info on my credit report
first I am ANGRY I CANNOT reach a live person I am currently seeing on my report I receive from Privacy Guard that you have posted an open REAL ESTATE account for a home that I sold 02/16/2022. I have a letter that was sent to my attorney dated 06/30/2022 stating that fraud was the cause of my original mortgage pay off being intercepted by scammers.
My numbers have gone down due to no fault of my own.
I do not know where your company gets this info from, but it should be confirmed before putting inaccurate info out there that negatively affects me. I am beoynd PISSED that I have to go through this issue again, when it is recorded that I DO NO LONGER OWN THE PROPERTY IN QUESTION, OR ANY OTHER FOR THAT MATTER
Preferred solution: MY CREDIT REPORT RESTORED AND INACCURATE INFO REMOVED
Why can't I reach a human to speak with regarding my issues?
User's recommendation: Everyone needs to complain if they can't reach a human to help as well!!! We are Slaves stuck with whatever number they give us now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonCredit Score Destroyers before Verification of Accuracy
My Credit Score dropped from a 780 to 560 in 30 days because my home was raided by thieves dressed as police officers. They handcuffed me put me in a black SUV questioning me about my entire life and sensitive personal information, while 8 fake officers took all of my Computers, cell phones hard drives thumb drives sad cards , credit cards and cash leaving me with 2 fake citations and 100% destitute!
It took 3 weeks of going through a psychological nightmare to figure out it was a controlled robbery. I shut off my phones bank accounts and credit cards. I told the 3 credit Bureaus and all card companies about it. I was locked out of all my accounts do to the 2 factor authentication that was going to my stolen phones locking me out.
Everything was on automatic bill pay and was kicking back the checks that were supposed to be getting debited. These automatic transactions regardless I had the money dropped my score from excellent to poor after a lifetime of 100% perfect history. I put a freeze on all 3 companies before anything happened. This did nothing to protect me nor did notifying anyone.
Everything just went on as usual as my credit fell into the abyss. I have lost faith in the system. My own renters insurance wont even pay me for my losses. They claimed it identity theft.
They have my entire identity and my lifes work on those devices. All I can too is buy new stuff and wait until they use my identity for something serious that will put me behind bars or deeper in debt. There is no hope in my situation. Im deviated and totally alone.
I tell people about it and get no reply.
Most looked at me as if Im on drugs and avoid me. Im sick!
User's recommendation: Go through a professional credit repair agency to handle the reporting for you and make sure everything is documented and the message gets through and executed not forgotten!
Robots get to determine whether you are allowed to speak to a human being.This is very serious and disturbing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newnan, GeorgiaTo lift myfreeze
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong phone number on account
Preferred solution: No
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKilling peoples lives without regard!
Preferred solution: An inquiry from Home Depot taken off my credit report. Which will not be done, so why even write this!
User's recommendation: My recommendation is live with it. There is nothing that could be done.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lansing, MichiganFraudulent activity
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I think you are misunderstanding what a freeze on the three credit bureaus accomplishes. It only prevents new credit accounts from being established.
It doesn’t freeze your scores the day you initiate one. Also notifying your creditors only prevents fraudulent use of your accounts going forward.