Roseann M Vpc

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Verified Reviewer

I WANT PHONE SUPPORT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Original review updated Nov 19, 2024

I have been trying to contact "somebody" at Experian. Even though your website claims you can speaik with a hman being, that is NOT THE CASE!

Even more so in my case since I am having a huge problem accessing my report. I joined Experian many years ago and never changed my user name or password, yet it does not work. When I enter my SS number and zip code it does recognize these numbers, but then tells me I need to verify it is me by sending me a link WHICH DOES NOTHING. One day last week I was lucky enough to actually get a person on one of your phone numbers (and you have MANY) this is what she advised, since I was a "Truist" customer I had to open another account.

I had her stay on the line while I tried but an error message appeared and she told me the website was down and I needed to try again the next day. .Guess what? your website was still "down." I am seeking a loan to purchase my leased vehicle and it has to be done by December 13th. I need help!!!

and I want someone to contact me PLEASE. My phone number is 352 403 ****. If not answered, PLEASE leave a direct phone number to a human being that I can call back.

Never in my life have I ever had such a problem contacting a company for help! Thank you.

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Cons:
  • Website
  • Too many phone numbers to call and no human to speak to

Preferred solution: A CORRECT ANSWER FROM A HUMAN BEING

User's recommendation: Hope you never have to speak with a "specialist."

Marla J Vpo

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Verified Reviewer

Cannot speak to a real person

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As soon as I get my issue resolved with them, I am canceling my account. It's impossible to speak with someone, and the chatbots are useless.

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Cons:
  • Cannot speak with a real person

User's recommendation: Stay Away!

Tanisha S Vvi

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Verified Reviewer

Issues on credit report

Experian - Issues on credit report

There's an inaccuracy on my report from Westlake Financial Services. I have spoken with them and they have explained to me that I do not owe them anything.

The amount has been paid off in full.

I have the letter that says that as well, which was provided to me by Westlake Financial Services. However, you all didn't update it.

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Sidra Vsp

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Verified Reviewer
| map-marker Saint Joseph, Louisiana

To check collection dispute

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I Love You Experian always there for customers like me and always disputes fairly and works quickly to dispute illegal fraudulent accounts. Thank You Experian for everything You are the Best! Your Staff is Awesome!

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Abran G

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Verified Reviewer

Cancel membership

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I tried to cancel my Experian membership, but it wouldn't let me. I also attempted to downgrade my membership, but the system did not allow me to cancel the contract.

The page or button is broken and will not allow me to make calls. I couldn't contact a live representative.

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Loss:
$30

Preferred solution: Full refund

Donna L Vbz

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Verified Reviewer

I was charged on my account and never signed up for a membership cannot get anyone on the phone to help me they are the worst company ever and I would like to report them for fraud

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You cannot reach them on the phone or on the computer. They are the ones perpetrating fraud, not protecting you from it.

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Loss:
$27
Pros:
  • No pros that i can think of
Cons:
  • Terrible customer service they are greedy and just want money and are willing to steal for it

Preferred solution: Full refund

User's recommendation: Do not trust them or give them your money

Resolved
Andreas B Dmp

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Verified Reviewer

Resolved: Unable to register and unfreeze

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Experian - Unable to register and unfreeze
Updated by user May 25, 2024

Not sure what happened, but after 2 days of trying to repeatedly logging in and trying customer service, I finally was able to get through with the login. It's still a terrible experience and led to a delay and more work on my end to get what I wanted.

Original review May 25, 2024
Years ago I used Experian to freeze my account and their system worked through pins. Now I had to sign up to temporarily unfreeze my credit report.

Although I was able to register, I am unable to log in. The final verification step with my social always ends in 'Oops! we're sorry. Call us at 1-86*-***-****'.

Sadly, when calling them, I am presented with limited options and a dysfunctional voice-bot that leaves no option for me to talk to a specialist. Consequently, I am unable to unfreeze my account.

That's frustrating because the service that runs my check requires Experian. This feels very wrong and affects me personally now.
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Cons:
  • Poor customer service and dysfunctional website

Preferred solution: A working login

User's recommendation: Fix your chatbot that is way to noise sensitive and offer actual humans at some point.

Karen J Rwk

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Verified Reviewer

Unfreeze credit report

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Can't contact experian.com. The system doesn't recognize my phone numbers.

Can't access Experian account to unfreeze my account.

Had connected to Experian chat but can't repeat the connection. Need to speak with a human being to help resolve this issue.

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Cons:
  • Cannot talk with a human
  • Need to talk with a person
  • Same loop that goes nowhere

Preferred solution: Unfreeze credit report

User's recommendation: Don't use Experian

Anonymous
map-marker Philadelphia, Pennsylvania

Remove fraud aleet

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Couldnt speak to anyone live automated system sucks horrible customer service line the only said to call an the call said do it online back an forth an nothing works trying to get removed so I can get lights at my new place

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Andrew C Pnf

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Verified Reviewer
| map-marker Lancaster, Ohio

Ajcaputo1@***.com

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I have an issue with my password reset capability. I mailed in the request for a password reset nearly seven weeks ago with the required information and have yet to receive a response.

I can receive a text when calling your customer service, but your website says my number is invalid when attempting to reset my password. Yet, you have my number on file to send me a link to the page. The alternate option of a social security number and birth date results in an error as well. Your customer service numbers have no option to speak to a representative and hang up on you after attempting to reach someone.

There is a credit block on my account that is causing issues and I need to turn it off but have no way of accessing my account. Please help...

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User's recommendation: use Transunion or Equifax

1 comment
Horen P

Refund

Kynzleigh Cdj
map-marker Bastrop, Texas

They suck at helping

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I need to talk to a real human bc every I try to call about my account they just send me a link and it doesnt work. I need to have my account on my chime account and nothing is working.

They need to have real people on here to talk to!!! WtfWtf

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User's recommendation: They won’t ever help you

Alaena Ydr

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Verified Reviewer
| map-marker New York, New York

I need a real person

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I CANNOT ACCESS MY OLD EXPERIAN ACCOUNT WITH MY NEW DEVICE. I HAVE A NEW EMAIL AND PHONE NUMBER. I NEED TO UNFREEZE SO I CAM BUY A CAR PLEASE HELP

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Rosemary K Nys

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Verified Reviewer
| map-marker Marina Del Rey, California

Can not get a hold of a real person.

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I froze my credit. It is all AI-generated.

They gave me a confirmation number for when I want to unfreeze it. The number is nine digits long. It was recited so quickly that it's hard to believe anyone could write it down in time. I asked for them to repeat it, but I still couldn't get it right.

I then called to unfreeze my credit and was asked for the confirmation number. I had written it down incorrectly. They told me it was the wrong number and disconnected my call. I have tried everything to speak to an actual person.

As far as I am concerned, there is no way to do that. Every number that claims it connects you to a real person ultimately leads to the same place.

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User's recommendation: If you are able, try to tape your conversation so you will have access to your number. There needs to be a way you can read the confirmation number back to them. No way to do that now.

Murat Zhj

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Verified Reviewer
| map-marker Antelope, California

It able to reach live representive

I need to correct info but automated call wont connect me

Its a poor prerecord call that is ridiculously hard to get a hold of someone

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User's recommendation: Try any other service

salina s Jvt

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Verified Reviewer

Need to speak to a representative

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Hello,

I have tried to contact Experian for 2 hours to speak to a representative and have not been able to get a hold of someone. Two months ago, I was able to get a hold of a representative as soon as I asked to speak to one. I need to speak to someone regarding my credit report and account due to my auto loan being denied.

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Preferred solution: support