Anonymous
map-marker Absecon, New Jersey

Issue not resolved

I didnt resolve my issues with the customer service. Wasnt pleasant or helpful. I been trying to remove inaccurate information off my credit report. Since May 2021. I have also written several letter.
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Genee S
map-marker Shallotte, North Carolina

Because I am being charged a monthly fee.

Want to cancel my monthly charges.. which is 21.95 being charged to my account n I want to cancel it
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Pros:
  • May boost your score 10 or so points if you pay
Cons:
  • Web portal does not work

Preferred solution: To cancel my monthly charges from my account

Anonymous
map-marker Atlanta, Georgia

I can't update. My credit report

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I can't contact anyone!! I tried to contact customer services several times and got no response. I could update my credit report after 100 days but they charged me to get my report.
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Sun4lrgirl_love

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Verified Reviewer
| map-marker Paducah, Kentucky

Trying to figure out why they write me as a poor payer When they say I have an excellent payment history

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I called the number listed and they kept saying sorry I cant understand you and I didnt even say anything and then they hung up on me I tried reaching a person and several other numbers that I found on Google but you cant reach anybody there no person ever comes to the phone
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Cons:
  • Poor website
  • Doesnt take ownership
  • Customer care

Preferred solution: I would like them to change that rating

User's recommendation: You’ll never reach a person

Mollie M Gxg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Coast, Florida

Cannot even speak to anyone. It’s ridiculous

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Horrible customer service I cannot even speak to a human no matter which number I call. Its horrible
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Preferred solution: I would like to speak to someone about getting dispute notes removed

Letha Ajv
map-marker Circleville, Ohio

Need to remove security freeze immediately

I got new phone and not getting my text for new code through automated system. I can't get a real person. I got it removed with the other two
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Anonymous
map-marker Houston, Texas

You sux

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Experian - You sux
You tell me when I try to sign in that I don't have an account with you then when I try to put an email to you you say I already have an account I had money taken out of my account by Experian and I want my money back my card ends in 2241 I did not order a credit report and I want my money back
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Frank H Abs

Can't login into acct

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Unable to log into account, created about 6 months ago. Experien seems not to recognize anything: not my credentials (SSN, Zip, Address no.), and never gives me the opportunity to talk to an agent to find out why. I finally tried to create a new account but got an error on my username (my email), saying that password could not be part of my username (!) I have been completely unsuccessful in resolving this problem. It's been perhaps my most frustrating customer service experience ever.
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Preferred solution: I'd like to resolve the problem with my account. That is: establish that my credentials are valid and that I can get access to my account.

User's recommendation: Avoid Experien if you can!

Markisha A Eex
map-marker Philadelphia, Pennsylvania

Automated service is thumbs down!!!!!

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More live help!!! Automated service is helpful for most, but not with people that need live service!!
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Cons:
  • Unable to talk to live person

Preferred solution: Freeze remove from credit

Gopi V Cou

Error with my account

Had problem with my account and not able to reach a solution with nonsense bot and it doesn't provide a specialist to reach to. wasted 4 days and delayed home closing. still not resolution.
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Loss:
$1000

Preferred solution: Deliver product or service ordered

Jessica S Wlv

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Verified Reviewer
| map-marker Ocala, Florida

They charged my account 21$ for no reason. I never gave authorization to do so

No authorization to use my credit card. I got a statement 15 days later an now my card is frozen an I have no funds to use.
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Loss:
$22

Preferred solution: Full refund

User's recommendation: Don’t use

Rene D Kfj
map-marker Pflugerville, Texas

Can’t talk to anyone

Cant get a hold of ANYONE. Horrible customer service. The automated agent just keeps telling you two options which are not what I want.
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Preferred solution: A person from the company to discuss

Edward C Kig
map-marker Staten Island, New York

You suck

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Don't get involved with this *** company. They don't know their *** from their elbow.they are crooks
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Preferred solution: Full refund

Scotty Bne
map-marker Brandenburg, Kentucky

Horrible customer service

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Horrible customer service No one ever answers the phone with Experian horrible customer service horrible
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Joe C Rul

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Verified Reviewer

Iogin

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I can't login to my account . Have called over and over again. This has not been resolved. I was told to wait 72 hours and login to my account. I've been told this over and over again. I need this issue resolved. And half the time I can't reach a customer service representative. HELP!!!!!!!
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Pros:
  • Stress
Cons:
  • Stress

Preferred solution: Speak with Customer Service Representative.

User's recommendation: Good luck

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