Experian
Reviews and Complaints
Ask questions about my hacked info
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRefund/cancel membership
- Being charge for a service i did not subscribe to
Preferred solution: Full refund
Locked out
Preferred solution: I want to be able to access my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New YorkNot getting what I need. My phone changed. I need an email with my password details or to reset my password. I cannot get no one on phone and the automated system is running me in circles.
- Monitoring account
- No timely resolution
User's recommendation: Maybe on actual product not on customer care
I Cannot get into my Credit Score online, The App Will Not take my e-mail Username and Password ?
User's recommendation: Easier access with xtra When Trying to get into my Free Credit Score account ? But I forgot my password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaNo phone number to speak with agent
Preferred solution: A live agent
I can't talk to a real person
User's recommendation: Don't!
Canciletion
Preferred solution: Nothing
Biggest load of rubbish ever. I have requested under the new data laws that any and all reference to me is removed from their system. Instead they ignore my emails and send me reports.
- All
- No customer service
Preferred solution: Apology
User's recommendation: Never use them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Vega Baja, Vega BajaEliminar error de atraso por ORIENTALBANK
User's recommendation: Eliminar error de ORIENTALBANK
Fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWHY DO YOU HAVE A PHONE NUMBER IF YOU CAN'T TALK TO ANYONE
ACCORDING TO A WRITTEN MESSAGE ON EXPERIAN YOU DROPPED MY CREDIT SCORE 11 POINTS BECAUSE I SWITCHED PHONE CARRIERS. OF COURSE I CAN'T GET ANY ANSWERS, WHY YOU DID THIS.
THEN YOU SENT ME A "HOW DID WE DO" . I MADE IT OUT COMPLETELY AND ASKED MY QUESTIONS. STILL NO ANSWERS. I HAVE SPENT OVER AN HOUR TRYING TO SPEAK TO A LIVE HUMAN BEING ON ANY OF YOUR FOUR PHONE NUMBERS.
BUT AS IT IS PROGRAMED TO DO IT *** YOU OFF TO THE POINT YOU THROW YOUR PHONE INTO THE STREET!!! BUT IT DOESN'T LET YOU SPEAK TO A HUMAN BEING.
I EVEN TRIED USING YOUR CHAT WITH AN AGENT, BUT YOU HAVE *** UP SO MANY OF YOUR CUSTOMERS REPORTS. NO AGENTS HAVE BEEN AVAILABLE.
- I have no idea
Preferred solution: AN EXPLANATION, CORRECTIVE ACTION, APOLOGY
User's recommendation: RUN JUST AS FAST AND AS FAR AS YOU CAN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chesterfield, MissouriResolved: HORRIBLE! Worst Credit Freeze/Mgmt company among all industry!
It took the Missouri attorney general's letter to get anyone from the company. Zero people answer the phone EVER!
They had changed their online access process and automation (both) with zero notification, where my previous ability to freeze and unfreeze my credit (which I had done successfully) was suddenly changed requiring a whole new account to be established! She even admitted that their phone support lines automatically and purposely hang up on you - never talk to a human!.
Preferred solution: Someone to actually FIX their melted authentication data they have on me, so I can log in and freeze my credit, like I have done with the other agencies, so simply. Experian is a NIGHTMARE!
User's recommendation: Don't ever deal with these people!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusal to acknowledge the priblem
- Have yet to find any
- Adding someone elses personal information on to my credit report
- Unreachable lied
- Many errors in oersinal information including my name
Preferred solution: Correct all wrong data on my report.including fake names used by my ex and any other wrong information edited by him and his girlfriend
User's recommendation: Experian should go out of business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBank account STILL keeps disconnecting.
Hello, contacted y'all a few times about this problem, but it's still happening.
For over a year or so I had absolutely no issues with my bank account staying connected, but all of a sudden it just started disconnecting constantly, and upon trying to reconnect, it tells me my sign in info is wrong, when it is entered correctly, and I use the same exact sign in information when I have to disconnect and reconnect my bank account every time, (and use the same info to log into my actual bank account), so I know it's correct.
Have absolutely no idea what the problem is now, besides it looks like you now use a different service to log into bank accounts, (although I'm not sure there), but ever since a few months ago, my bank account no longer stays attached to my account. Even if I disconnect/reconnect it, it's only a day or two before it gives me problems again.
I use TD Bank, by the way.
Have been for a long time now.
So I'm not sure why this is still a problem, but I really don't need an Experian account if I can't attach my bank account to it without tremendous struggle. I struggled enough just to get the Experian account in the first place.
It gave me issues for 6 months not letting me verify myself.
Anyway, if we can't find a fix for this issue, might as well just delete my Experian account, because it's just too much constant effort trying to use it. Having a problem with the site and Android app also, constantly having me log in repeatedly without actually taking me to any page I try to go to.
Preferred solution: Let the company propose a solution
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