Experian
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Experian Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Experian has 1.4 star rating based on 355 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Experian to a friend or colleague.
- Rating Distribution
Pros: No pros, Stress, I got my credit score.
Cons: Does not care about customers, Customer care, Poor website.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Experian has 1.4 star rating based on 355 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Experian to a friend or colleague.
- Rating Distribution
Pros: No pros, Stress, I got my credit score.
Cons: Does not care about customers, Customer care, Poor website.Recent recommendations regarding this business are as follows: "Disappointing", "Don't use this company. Free sample or free service due to security breach.", "Impossible to speak to a person. Very time consuming and annoying and very very poor customer relations.", "I Recommend other customers", "Do NOT use this companies services or LACK THERE OF!".
Most users ask Experian for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Experian Reviews
"Cancel credit pro account"
Cant afford it Im on a fixed income and after adding my bills up I cant afford it but in the future if there are some changes I will keep you all in mind sorry...
"Issues"
I need someone to contact me asap from experian! Its so irritating talking to a machine that does not provide options for what you need!!! Not even the option...
San Antonio, Texas
Unable to get a hold of anyone!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Georgia
Cancel credit pro account
User's recommendation: Great customer service and great personality I love there services
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newnan, Georgia
To lift myfreeze
User's recommendation: I Recommend other customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Rapids, Michigan
Bullsh*** credit bureau
User's recommendation: BEWARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Credit score freeze
Preferred solution: My credit score
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They fail to fix an error
Preferred solution: Pain and suffering
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Verified Reviewer |
Baton Rouge, Louisiana
Resolved: Lift freeze
Company fixed the issue and I have been provided with apology. Found a number that they would answer by pressing the wrong option.
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Verified Reviewer
Want to talk to customer service
Experian is trash they need to cancel that stupid automated phone system and do their damn job by picking up the phone and helping customers I'm not going to answer a robot's questions about my identity just so I can get connected with someone or just so I can be redirected to a website pick up the damn phone and do your job I can't even recover my damn account because I can't answer the security questions something customer service is supposed to help me with once I get in touch with a live person but I cannot do that because you're stupid computerized phone system won't let me skip through it and get to a real person and since I refuse to give my information to a computerized phone program that can easily be hacked and stolen from and you refuse to help me without me going through your stupid computer then I tell you that your service is trash and that you can go to ***
- Everything is a con
Preferred solution: I want them to stop using that stupid phone system and actually talk to their customers like those supposed to by picking up the damn phone
User's recommendation: Do not use Experian point blank period
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Remove fraud alerts an update phone number
Preferred solution: Update info
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lansing, Michigan
Horrible services
User's recommendation: Do NOT use this companies services or LACK THERE OF!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
There is no one to talk to!!!
Still no customer service.
- Have yet to find any
- No customer service
Preferred solution: Approval for Apple Pay Later!
Garbage Company
Had my information stolen and was given a "complimentary" 12 month access to Experian to help protect against identity theft. Couldn't even make my account as I was, at the end of account creation, given an error: "Request failed due to ITM internal error." Couldn't make my account or login without getting that error. The recommendation for this error was to contact their customer service. Easy enough, right?
Jokes on us! I called the "contact us" number at the bottom of the login page (the same page where I get the error) and got sent to an automated voice that said there's a "system error" then hung up on me.
Spent two hours scrolling through literal dozens of phone numbers for Experian and each one takes you to the exact. same. automated. response. An automated bot, common in today's day and age, isn't that unusual. Except, that it LITERALLY cannot (not exaggerating, the automated voice LITERALLY TELLS YOU IT CANNOT) connect you with a real person.
Telling it "person", "representative", "dispute", "manager", spamming 0 or 9, will NOT get you to a person, it will just *** off the automated machine until it hangs up on you. None of the dozen numbers I tried brought me anywhere other than the exact same automated bot who tells me it will not connect me with a person.
It sure feels like I've spent more time trying to just get in contact with someone who can troubleshoot my account than I'd spend just dealing with the aftermath of having my identity stolen. If their site wasn't repeatedly verified as an official site, I'd think this business a scam with how sketchy it is (why does someone need to put in their FULL SSN to a bot just to maybe talk to customer service???) and the fact it seems really unlikely anyone even works for this company. There is truly no sign of life within this company.
What a joke.
- Havent seen any
- You will not get help from them in any regard
Preferred solution: A real person that can help me troubleshoot my account.
User's recommendation: Go with any other business as you will not be able to resolve any issues you have with Experian
I'm trying to make a claim on my tv with ONN customer service.bim not sure if it's right I'm not good with this stuff. Gary...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Money taking out of my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redmond, Washington
I need to get declined for credit card. Need to know the reason.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Resolved: This is the worst service I've ever had. Tried to get a customer service over phone, got nothing but the run-a-around.
Company fixed the issue and I have been provided with apology. I received an email telling me to go to your website.
That's not what I wanted I wanted a person to contact me not that.
That's so unprofessional. Apparently my email was not red by human person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
False advertising
- Suck
Preferred solution: I want to know why they recommend credit card companies that requires you to send them photos of your ID social security card and a bill
User's recommendation: Don't use Experian
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