Experian Complaints and Reviews

Submit ›
  • Customers like
    • Initial service1
  • Customers don't like
    • Unsolicited monthy membership4
    • Poor website4
    • Customer care3

  • Jul 24
  • BBB - Better Business Bureau
  • Gulf Shores, Alabama
  • 11
  • REVIEW RATING 3/5

Paid $1.00 to get my FICO score. I did not see their sneaky wording over to the side about temporary membership for extra $21.95. Deceptive advertising - fraud to be exact. Contacted both credit card and Better Business Bureau after calling their overseas customer complaint department. I looked online and there are hundreds of complaints from folks who got scamed the same way. Paid $1.00 to... Read more

Was this review helpful? 0 0

  • Jul 17
  • Finances
  • Gainesville, Florida
  • Experian Credit Report
  • 11
  • REVIEW RATING 4/5

The state admits that it was a false lien - that I was not a resident and that the mortgage interest was on a vacation home owned by my ex - spouse. But Experian sees that the State filed a lien; then filed a release (within months) and the say it is so. I sent paperwork to Experian showing the a letter from my accountant; letter of employment from my resident state; letter from the state of... Read more

Was this review helpful? 0 0

  • Jun 26
  • Finances
  • Albany, New York
  • Credit Report
  • 29
  • REVIEW RATING 4/5

After being charged, I called and spoke to a person who said they would cancel. In January of 2015 I cancelled this EXPERIAN CREDIT REPORT as a "FREE" service. They have since charged my card $29.95 3x since my call. I can't get them to stop charging my card. This is a complete scam, the phone number you call 866-252-8811 will not do anything but tell you that your account is cancelled but they... Read more

Was this review helpful? 0 0

  • Jun 25
  • Finances
  • San Diego, California
  • Credit Report
  • 20
  • REVIEW RATING 4/5

Signed up for an experience credit report and two days later I've been getting from bombarded with Rachel from card services spam calls they sold my information !! I have a brand-new cell number no one has it except for my friends and family I reported it to experience when I ordered a credit report so I know for a fact they are the ones that sold my information I get calls daily three or four... Read more

Was this review helpful? 0 0

  • Jun 18
  • Loans and Mortgages
  • Las Vegas, Nevada
  • Loan
  • 35
  • REVIEW RATING 4/5

I recently applied for a loan with my credit union to purchase some materials to try and start a small business doing limited edition prints of my own artwork to market online and was turned down due to a bad credit rating of 480 from Experian. My girl friend and myself have lived here in Vegas for four years we have purchased two automobiles and have five credit cards, Visa and master cards... Read more

Was this review helpful? 1 0

100% FULL

  • Jun 15
  • Finances
  • San Diego, California
  • Credit Report
  • 1
  • 1
  • 44
  • REVIEW RATING 5/5
Experian - Bad Website - Shady Marketing Tactics
1 of 2

The "fine print" on the website stating that the $1 report will turn into a full membership after 7 days is not connected in anyway to the marketing headlines. There is no asterisk after the headlines or call-to-action buttons which say "Get your credit report for $1" alerting consumers to take a look at the fine print. I get that it is the consumer's responsibility to read everything thoroughly... Read more

Was this review helpful? 0 0

  • Jun 01
  • Finances
  • Credit Report
  • 48
  • REVIEW RATING 5/5

I have recently obtained a copy of my credit report which lists things that do not pertain to me. I figure I'd start with Experian to ask for a copy of the information they received about me so I can begin to clear up the mess that isn't mine. Not only can you not speak to a human, but their site is all about selling products. Shouldn't that be considered a conflict of interest? They do have... Read more

Was this review helpful? 3 0

  • Apr 24
  • Finances
  • Portland, Oregon
  • Credit Report
  • 77
  • REVIEW RATING 4/5

My Wife and I had been using Free Credit Report.Com and Free Credit Score.Com for years now. From my understanding Experian owns both of them now. After reviewing my credit card statement I noticed something strange. Starting in January, my charges from Experian.com more than Doubled!!!! Everyone should check your statements monthly. What they did to me was unethical and just poor business. I... Read more

Was this review helpful? 1 1

  • Mar 10
  • Finances
  • Oklahoma City, Oklahoma
  • Positive Experience
  • 3
  • 3
  • 106
  • REVIEW RATING 3/5

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there is a 7 day trial, and that after those 7 days you will be billed $21.00. It took about 2 minutes to cancel the service the following day by calling the 877 number, dialing the right number for cancelling, and following the automated attendant. It does ask if you want to continue... Read more

Was this review helpful? 0 6

  • Feb 27
  • Finances
  • Elmhurst, New York
  • Credit Report
  • 59
  • REVIEW RATING 4/5

$1 for credit report but then 7 days later, hidden monthly subscription of $21.95 appears on my credit card. Called to cancel and dispute...denied because the subscription was well hidden in the terms and condition. You have to read every word in the terms and condition to realize you are subscribing to a monthly service and being charged. Extremely frustrated and never thought I would be... Read more

Was this review helpful? 5 0

Had an experience with Experian?

Did not find what you were looking for?
 
×
You are reading about Experian.
Filing a new complaint about
×