Experian Complaints and Reviews

2.1
  • Initial service1 votes
  • Unsolicited monthy membership2 votes
  • Poor website2 votes
  • Incomplete1 votes
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  • Mar 10
  • Finances
  • Oklahoma City, Oklahoma
  • Positive Experience
  • 46
  • REVIEW RATING 4/5

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there is a 7 day trial, and that after those 7 days you will be billed $21.00. It took about 2 minutes to cancel the service the following day by calling the 877 number, dialing the right number for cancelling, and following the automated attendant. It does ask if you want to continue... Read more

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  • Feb 27
  • Finances
  • Elmhurst, New York
  • Credit Report
  • 29
  • REVIEW RATING 4/5

$1 for credit report but then 7 days later, hidden monthly subscription of $21.95 appears on my credit card. Called to cancel and dispute...denied because the subscription was well hidden in the terms and condition. You have to read every word in the terms and condition to realize you are subscribing to a monthly service and being charged. Extremely frustrated and never thought I would be... Read more

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  • Feb 03
  • Loans and Mortgages
  • Scottdale, Pennsylvania
  • Cancellation Policy
  • 1
  • 1
  • 79
  • REVIEW RATING 4/5

I just wanted to see my Experian score, since I can't see it through websites like Credit Karma. They made me sign up for a "trial membership" and pay a $1 fee in order to do so. I paid the fee, intending to cancel the automatically renewing membership right away after I got what I needed. I look for information on canceling my membership and its difficult to find. Apparently you can only do it... Read more

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  • Jan 19
  • Finances
  • Edison, New Jersey
  • Trial Membership
  • 64
  • REVIEW RATING 4/5

I should have known that Experian was a shady company when I found out that you can easily sign up for a trial membership online but have to call to have it cancelled. That said, I tried cancelling my account online but couldn't do so. The next morning I called to cancel and found out that I was one day too late. They charged me for for month and wouldn't refund the payment. The online help was... Read more

Was this review helpful? 2 0

Resolved

  • Jan 17
  • Credit Cards
  • Seattle, Washington
  • Credit Report
  • 1
  • 1
  • 43
  • REVIEW RATING 5/5

A month ago I needed one credit report. I thought I was only paying a one-time fee for one report. Now a month later a second fee from Experian.com shows up on my credit card statement. A couple of days ago they sent me an email stating that my "membership was upgraded." I dismissed it as just an advertisement because the email was worded in a way which seemed like it was just offering more... Read more

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  • From mobile
  • Experian
  • Jan 15
  • by anonymous
  • #582899

Blocked me out of my account saying that my info to login isn't correct. Can't get a live person be cause the I'D # is only 9#'s and not 10. So can anybody give me an email address to cancel b4 they charge me Add comment

  • Dec 06, 2014
  • Finances
  • Credit Score
  • 106
  • REVIEW RATING 5/5

A little ironic that Experian is trying to help consumers against fraudulent activity when its them that are behaving as frauds. Solid companies don't have to trick consumers into buying. Products must not be quality. I signed up for a $1 credit score and Experian is charging my cc a monthly charge and wont refund the $14.95. I escalated up to supervisor: Michael ID: 2567, still told no. I... Read more

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  • Dec 06, 2014
  • Finances
  • Capistrano Beach, California
  • Credit Score
  • 43
  • REVIEW RATING 4/5

A little ironic that Experian is trying to help consumers After signing up for my credit score, I thought I had declined any other offers. Experian is charging my cc a monthly charge and wont refund the $14.95 fee. I escalated up to supervisor, still told no. I explained that it was not made clear to me that I was going to being charged. Asked for another name and number, told no. He was... Read more

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  • Dec 02, 2014
  • Financial Services - Consulting, Marketing
  • Dayton, Ohio
  • Membership
  • 1
  • 1
  • 89
  • REVIEW RATING 4/5

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because I did not want to be charged the 19.99 a month. In April, I began to receive a charge of 17.99 a month on my debit card. When I called to inquire about why, they said a Timothy, who I have no affiliation with since I do not know any Timothy's, had opened up an account on my same... Read more

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  • From mobile
  • Experian
  • Oct 15, 2014
  • by anonymous
  • #546617

This web site needs to be shut down Don't believe a word they say. Add comment

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