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  • Customers like
    • Initial service 1
  • Customers don't like
    • Sneaky deceptive practices 8
    • Poor website 7
    • Unsolicited monthy membership 6

Last month I requested my credit report from Experian. I used my debit card for the fee and received the report. Yesterday (4-28-16) I was debited $23.32 for a monthly fee. I did not authorize this and mentioned this on the Experian facebook page. I received a message apologizing and stated they would look into it. Today, my bank account was debited an additional $39.95. I am now being charged $63.27. I had an account with Experian, however, cancelled it some months ago. It took some time to cancel my account since Experian is very hard to get... Read more

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I did an inguiry with CREDIT KARMA After the INFORMATION was sent on the Internet it TOLD ME I HAD 7 Days to CANCEL & WOULD Not receive any ADDitional CHARGES Well GUESS WHAT?? My Credit Card Statement came & EXPERIAN CHARGED ME $21.95 I called IMEDIATELY and after some time I was transferred to someone else This Agent said I had a MEMBERSHIP with Them I told him I NEVER signed up for MEMBERSHIP He said he UNDERSTOOD & will CANCEL the MEMBERSHIP (that i didn't sign up for) BUT Couldn't REFUND my CHARGE on my CREDIT CARD AFTER An... Read more

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If you provide your credit card info to them you will be scammed! One of the reasons this is so misleading is the initial $1.00 charge appears as though it is to simply identify you as you so a person can get access to their credit report. In fact buried on the 2nd page in the fine print is a subscription charge of $21.95 per month. Originally I went to freecreditreport.com to receive my annual credit reports FREE; however, the Experian website link from the website DELIBERATELY makes it appear as though the charge is only a $1.00 but is in... Read more

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Like so many, I provided my credit card to get my credit scores for $1.00 and then cancelled my membership. Their e-mails to me indicated that I was unsubscribed on my inbox so I never bothered opening them and assumed that everything went as planned. I went on with my life and months later noticed not only the $1.00 fee, but also a $53.63 fee posted on my ccard on the same day, a $23.57 charge 7 days later, and then 5 monthly $23.57 additional charges. Reps must be trained to say membership was not cancelled and by providing your ccard... Read more

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I signed up for a free trial with Equifax once I entered the site I see an Experian logo along with two others not really thinking much I look through the web site to see what is showing for my credit. I find the page, print and quickly cancel 2 days later since I never had intention to keep the account open. Now I'm getting charged from Experian never had knowing they stole my information from that website or they work together. I yelled at the other place, but it was Experian who stole my information online. My bank statement shows the 1$... Read more

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My husbands medical records were hacked, the office offered free Experian coverage for a year. First problem - unworkable website for signing in. even their support people couldn't make it work. Second problem - couldn't do it over the phone -my husband has dementia and I handle his affairs. They needed to talk to him - wasn't going to happen. Third problem- a series of emails from Experian that showed they did not or want to understand the difficulty in obtaining the "free" year membership. Third problem- they wouldn't do anything unless I... Read more

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We were given a one year free service due to a breach in 21st Century Oncology lack of security. We were enrolled using the letter transmitting this breach, but can not secure a password to access our on line account. We were supposed to get additional e-mails to set this up and never did. This was in respect to both spouses. Experian's phone number is always busy saying to call back. We have tried calling over a three day period only to have wasted our telephone minutes. What good is this security if you can not access. Please help us... Read more

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experian deduct points stating i have more account when don't and report doesn't i contacted them and i am disabled all my telephone calls are autorecorded due to short term memory disability. they refuse to speak with me ever again even thou i pay them monthly because i need to keep phoning them about complaint after complaint of things they get wrong. if i do a single credit application 8 show up they have me staying at this address twice when only once. they wioll not change eithererror. they dropped my score saying i opened more non... Read more

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After more than 7 phone calls to Experian call centers I finally was given a real email address for the billing division that will hopefully refund my 7 Day Free Trial bogus charge for $21.95. I did not want any kind of ongoing account relationship or membership of any kind. The dubious language makes it extremely easy for them to put in you in a free trial using a bait and switch tactic offering up a $1 credit report in order to gather your credit card information to enroll people in an ongoing monthly service. ... Read more

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  • From mobile
  • Experian
  • Mar 01
  • #800702

Expreion took money out my acct and i didnt give promission to fo so and i want my 29.00 back. Sallie fortune Add comment

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